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We are based in Gurgaon, IN

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

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    [/col] [col span=”6″ span__sm=”12″] [title text=”Frequently Asked Questions”]

    Please read our FAQ before sending us a message.

    [accordion] [accordion-item title=”What are the delivery charges for orders from the Online Shop?”]

    All prepaid orders comes with 100% free shipping and delivery, 

    For Cash on delivery shipping charges, please check the total order value at checkout

    [/accordion-item] [accordion-item title=”How can I track my order?”]

    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery and estimate the arrival date.

    [/accordion-item] [accordion-item title=”How long will delivery take?”]

    Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, with shipping times ranging from 3-7 days for standard delivery.

    [/accordion-item] [accordion-item title=”What if the sneakers I want are out of stock?”]

    If the sneakers you’re interested in are out of stock on our website, you can always connect with our support team on WhatsApp for swift resolution, or send us an inquiry email (usually response within 24hrs), we will try to get the article available as early as possible for you

    [/accordion-item] [accordion-item title=”Can I cancel or modify my order after it’s been placed?”]

    We strive to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

    [/accordion-item] [accordion-item title=”Why there is an extra fee on cash on delivery order?”]

    At Sneakr360, we apply an additional charge for Cash on Delivery (COD) orders to offset Return to Origin (RTO) fees and potential stock hold-ups during RTO transactions. This fee helps us manage the added expenses linked with the COD service.

    Please note that COD charges become non-refundable once the product is dispatched, as these costs cover the courier partner’s expenses for delivering your order.

     
     
     
     
     
     
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    Your feedback matters! We’re here to assist you every step of the way. Reach out to our dedicated support team with any questions, concerns, or feedback you may have. Your satisfaction is our top priority.

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